the deal, written like a person.

These terms are between you and Jay Campbell, a sole proprietor based in Knoxville, Tennessee. They cover this website and every service sold through it: the AI phone answering, websites, search work, and anything else quoted off the services page.

Using the site means you accept the parts about the site. Buying a service means you accept the rest. If we sign a separate written agreement or i send you a written quote, that document wins wherever it disagrees with this page.

Everything published here is information, not advice about your specific business, and not a promise about your results. The numbers on the missed-call pages, including what a missed call is worth and how many callers never ring back, are sourced ranges for the trade in general. They are there to size a problem, not to predict your month.

The calculator does arithmetic on numbers you type in. It is an estimate, it is only as good as your inputs, and nothing it outputs is a guarantee of revenue.

straight up: nobody can guarantee you a search ranking, a booked job, or a dollar figure, and anybody who does is guessing at you. what i sell is the work and the method, and the method is running on this site where you can inspect it.

An AI assistant answers calls to a phone number set up for your shop. It speaks as your business, works from the trade, prices, hours and service area you give me at intake, and captures the caller's name, callback number, address and what is wrong. It then texts you a summary. Depending on your tier, it also books the job on your calendar and handles follow-up.

What is included at each tier is on the pricing page, and that page is the definitive list. If a feature is not on it, it is not part of what you bought until i have said so in writing.

straight up: this is not an emergency service and it is not a substitute for 911. if somebody is in danger, smells gas, or needs help right now, they need to hang up and call 911 or the utility. the assistant says exactly that on a gas call, and it is still not a dispatcher, a medical service, or a safety system.

• It classifies a call as urgent so YOU know to ring them back fast. It does not send anybody, and an urgent classification is not a dispatch.
• It is not a licensed tradesperson, and any price it quotes is the range you gave me at intake, not a firm bid on work nobody has looked at.
• It is not a call centre with a person on standby. When it cannot handle a call, the job is to get you the details fast, not to solve it.
• It does not replace your legal obligations to your own customers: licensing, permits, warranties, and what you promised them are all still yours.

• Prices are the ones published on the pricing page at the time you sign up. Monthly fees are billed monthly, in advance. Setup is a one-time charge, billed once, when the line is built.
• No contract and no minimum term. It is month to month, and you can cancel whenever, for any reason, by telling me. Email is fine, a text is fine.
• When you cancel, the line keeps running to the end of the month you have paid for and then stops. I do not refund a partial month, and i do not charge a cancellation fee. Setup is not refundable once the line is built, because that work is done.
• The call brackets on the entry tier are pricing, not a wall. The assistant never stops answering and there is no per-call overage bill. If you run past your bracket, i tell you before it happens and you move up the following month.
• If i change what something costs, you get at least 30 days' notice before it hits an invoice, and you can cancel instead. I will not quietly reprice a live line.
• Unpaid invoices: i will chase you like a human being before anything gets switched off. If an invoice goes 15 days past due i will tell you the date the line stops, and it will not be a surprise.

The line is only as accurate as the intake. These are on you, and a wrong answer here becomes a wrong answer on a live call with your customer:

• Accurate prices, hours, service area and triage rules at setup, and a heads-up when any of them change.
• The authority to have calls to your number answered and recorded on your behalf.
• Somebody who actually rings back the calls marked urgent. The service captures the call; you still run the shop.
• Paying the invoice, and telling me when something sounds wrong on the line so i can fix it.

If you tell me a price and the assistant repeats it to a customer, that is your number being read back accurately, not a mistake i made.

Every call to a line i run for you is recorded and transcribed. That is how the system works and it is not optional: the recording is what lets a garbled address be corrected instead of guessed at.

By using the service you are authorising that recording on calls to your number, and you confirm you have the right to do so.

straight up: your greeting says "this call is recorded" out loud, before the caller has said anything. it is on every line, it is not a setting, and you cannot turn it off. tennessee only needs one person on the call to agree, so for a knoxville shop that is belt and braces... it is there for the caller who is not in tennessee, because you cannot know where a call came from before you answer it.

What happens to those recordings, and how a caller gets one deleted, is in the privacy policy.

Signing up means you are asking for the dispatch texts, because they are the product. They come from a number belonging to the service rather than from your own shop line, so a reply to one reaches me, not your customer.

Frequency depends on your call volume. Message and data rates may apply. Reply STOP to stop them, HELP for help. Stopping the texts does not cancel the service, and if you stop them you will not be told a call came in, which defeats the point.

• Your customers, your jobs, your recordings and your transcripts are your business records. I hold them so the system can run. I do not own them and i do not sell or share them.
• You can ask for a full export at any time, including while you are cancelling, and i will send it in a format you can open. There is no charge and no retention pitch first.
• When you leave, you get the export and then i delete my copies, other than anything i have to keep for tax or accounting purposes.
• If you are on the tier where i keep your customer and job records, those live on managed hosting that gets backed up.

straight up: the exit is deliberately boring. a service that is hard to leave is a service that has stopped trying to be worth keeping.

Anything that is not the phone service gets quoted in writing before work starts, and that quote sets the scope, the price and the schedule. If the quote and this page disagree, the quote wins.

• When the work is paid for in full, the site, the copy and the assets i made for you are yours.
• Anything i built before your project, and any reusable tooling or method behind it, stays mine. You get a licence to use it in what i delivered, not ownership of my toolbox.
• I may show the work in a portfolio or write about the method. Tell me not to and i will not.
• Search work, including SEO, AEO and GEO, comes with no ranking guarantee. Search engines and AI answer engines are not mine to control.
• Third-party costs like a domain, a hosting plan or a paid API are yours and are billed at cost or paid by you directly.

The answering service depends on a telephone carrier, a booking platform and the phone network. When one of them has an outage, your line has an outage, and there is no uptime guarantee here that i could honestly make on their behalf.

What i will do is fix what is fixable and tell you what is not. If your line is down for a full day because of something on my side, that day comes off your next invoice. Ask, or do not ask... i would rather you asked and got it.

If one of those providers changes its terms, its prices or its rules in a way that changes what your line can do, i will tell you what changed rather than let you find out from a customer.

• No using a line i run for telemarketing, cold outbound calling, robocalls, or mass texting. It answers your phone, it does not dial strangers.
• Nothing illegal, and nothing designed to deceive the person on the call about who they are talking to beyond the assistant answering as your business.
• No reselling the service as your own without a written agreement with me.
• No taking payment card numbers or medical details over the line. It is not built for that and it is not certified for it.

If a line is being used this way i will shut it off, and i will tell you why before i do wherever i can.

It mishears things. It will get a street name wrong on a bad connection, spell a surname the common way when yours is not, or read back a price range that was right at intake and stale by the time it was spoken. It is a very good receptionist that is still a machine.

Everything is provided as-is, without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. I do not warrant that the service will be uninterrupted, error-free, or that it will capture every call.

straight up: read the dispatch texts. that is the check on the machine, it takes four seconds, and it is the whole reason the text has the caller's number in it.

If i mess up and it costs you, what i owe you is capped at the fees you paid me in the three months before the problem. That is the honest size of this business and pretending otherwise would not make you any more likely to collect.

I am not liable for indirect or consequential losses: lost profits, lost jobs, a missed call, a customer who went elsewhere, or damage to your reputation. Not because those are not real, but because a $297 a month service cannot underwrite them and no small vendor who tells you otherwise means it.

Nothing here limits liability that cannot be limited by law, including for fraud or anything i did deliberately.

Tennessee law governs these terms, and any dispute goes to the state or federal courts in Knox County, Tennessee.

There is no arbitration clause and no class-action waiver on this page, on purpose. If any part of these terms turns out to be unenforceable, the rest still stands.

Before any of that: call me. Nearly everything that gets called a dispute is a thing that went wrong on a Tuesday and never got said out loud.

I can update this page, and the date at the top moves when i do. For anybody with a live service, a material change gets told to you directly and takes effect no sooner than 30 days later, so you always have a month to cancel instead.

Continuing to use the service after a change means you accept it. Cancelling because of one is a perfectly good reason to cancel and i will not make it awkward.